Email address and/or password not recognised?
If you're receiving a message stating that your email address and/or password were not recognised, this means that either your email address, password, or both were incorrect.
Have you previously logged in successfully?
Please ensure that you've entered both your email address and password were entered correctly. Either your email address or password being entered incorrectly will result in this error.
Forgotten your password?
If you cannot remember your password, you can use the password reset form to request a password reset.
If you've not previously logged in.
Please check for a welcome email you should have received from Pension App. This will include a link to complete your account creation by setting a password. You will not be able to login until this has been done.
If you do not appear to have received a welcome email, you can also attempt to request a password reset using the password reset form. If you have an account with us, this will send you a new link to change your account password.
If you do not receive a password reset email within a few minutes of submitting the password reset form, this may mean that you did not complete signup, that your email address is incorrect, or that there is some other issue preventing you from receiving our emails. In this case, please contact us for support.